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How to ensure a secure metaverse in your organization

As companies deploy their own metaverses, it is important to consider how to protect users and data. This includes addressing the many cybersecurity concerns of the Metaverse, from communications security and data accuracy to authentication and privacy.

There are four steps to safely using the metaverse within your organization:

1. Identify all possible vulnerabilities

Maintain a list of all possible vulnerabilities and risks. Notable vulnerabilities include:

  • headset vulnerabilities;
  • location spoofing;
  • identity spoofing; and
  • Hosting Metaverse Platform Issues.

Deploy metaverse security personnel prior to adopting the metaverse. They are responsible for understanding the various vulnerabilities that come with the metaverse. Job responsibilities include documenting questions and problems as they arise.

Once the list of vulnerabilities is complete, create a schedule to review and update the list on a regular basis. If security personnel are aware of the problem and recommend delaying the start of the metaverse service, they should have the authority and responsibility to do so.

2. Create metaverse terms of use

Create powerful conditions for building a successful community. This includes:

  • administrative hotline. Ensure customers have access to platform administrators who can intervene to suspend or expel members from the metaverse.
  • Unique skins for users. To prevent or minimize avatar hijacking, require each member of the metaverse to use a unique avatar skin. This also minimizes identity fraud.

3. Moderate your organization’s metaverse

Once the metaverse is up and running, create a moderation team that provides the following functions:

  • active monitoring. Get a dedicated staff member to watch the conversation, tone, and reactions and intervene before potential problems arise.
  • Customer service for users. Providing excellent customer service is a good way to ensure that first-time and returning users are playing by the rules, thereby reducing risk to the property as a whole and to other users.

4. Create a metaverse security and privacy policy

Provide users with clear security and privacy policies to adhere to before allowing access to services and products on the Metaverse Properties. Some of these may already be part of the hosting metaverse platform provider’s policies. However, as a property owner, your customers are your responsibility. We enforce our own hosting platform policies based on the features and services offered by the property. The policy should address the following:

  • User data. We detail how to collect sensor, location, physiological and social data. The policy should describe what data is collected, for how long, and the user’s rights to access, download, and delete personally identifiable information.
  • communication. The augmented reality world includes physical-to-virtual and virtual-to-virtual communication. In the VR universe, all communication is immersive from virtual to virtual. Your policy should clarify both solicited and unsolicited communications and the rights of both users.
  • Owned. User-generated content in the metaverse is diverse, unique, and monetizable. So-called virtual digital goods include NFTs and avatar skins. Malicious users under false identities can wreak havoc on property and create distrust by stealing and claiming ownership of other users’ virtual digital goods. This can lead to visible business impact due to customer dissatisfaction. It uses technologies such as blockchain to track asset ownership and manage content ownership.

As the metaverse becomes more prevalent, it becomes a higher-value target for attackers and complicates the associated security challenges. Being aware from the start and taking precautions to build a secure metaverse will go a long way in mitigating these threats.

This was last published August 2022

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